Normally, after receiving the order information, we will process the order within 24 hours and respond to you with information about payment and delivery. Delivery time is usually between 3-5 days from the date of order confirmation or as agreed with the customer when placing the order. However, there are cases where delivery takes longer but only occurs in the following force majeure situations:

• Our staff cannot contact you by phone so we cannot deliver the goods.

• The delivery address you provided is incorrect or difficult to find.

• The number of orders increases suddenly, causing order processing to be delayed.

• The supplier is slower than expected, causing delivery to be delayed or the shipping partner is late.

Regarding shipping costs, we use external shipping services, so shipping costs will be calculated based on the shipping unit's fees depending on the location and volume of the order. When contacting the customer to confirm the order, we will inform the specific fee to you.

For customers in the province who need to buy in large quantities or wholesale customers who need to buy products, we will use the delivery service of shipping companies and the fee will be calculated based on the fee of the shipping service provider or according to the contract agreement between the two parties.

Regarding the goods inspection policy, customers are required to check the goods before deciding to receive the goods and pay.